About Us - Who We Are
As a Europ Assistance company, Europ Assistance USA (EA) represents an unsurpassed global presence and experience for solving problems ranging from everyday situations to emergencies.
By analyzing global trends in depth and anticipating changes in lifestyle, Europ Assistance USA is your partner in high added value services. The increasing mobility of modern life, whether in terms of people or information, demands services that answer the challenges of this movement. Loyal to our pioneering spirit, we are building the foundations of modern assistance.
Immediate help at any time, everywhere
One phone call to our 24-hour assistance center provides a member with access to a global network of local specialists who tackle virtually any emergency situation.
Truly worldwide
Our global network includes 35 Alarm Centers and over 200 Agents - dedicated staff in virtually any country of the world. We also utilize a proprietary database with over 400,000 professionals worldwide.
Saving lives, improving lives
From emergency medical evacuation to resolving identity theft Europ Assistance USA stands ready 24/7 to help its customers. We are focused on compassionately providing rapid, appropriate assistance to people in distress.
EA Agents and Offices
Agents are carefully selected based on knowledge and experience with the bureaucracies of their countries along with the ability to provide fast and reliable support to clients. They are an invaluable part of EA's network. Each agent office is responsible for maintaining a network of subagents in each country to make sure direct payment is accepted thereby allowing for cashless services.
EA's resources are unequaled worldwide. Thanks to its international organization, EA USA can call upon and rely on colleagues from any of the other 33 EA 24-hour assistance centers, encompassing 5,000 permanent employees to render emergency assistance services worldwide.
EA Medical Team
Nationally and internationally, EA's tight and long-term relationship with the George Washington University's Department of Medicine staff has allowed 24-hour access to one of the the best Medical Case Management teams available anywhere.
Escort Services
George Washington University (GW) employs a pool of over 35 physicians and nurses to provide patient escort services to EA USA. Medical equipment, protocols, quality assurance, and liability coverage for transports are provided by the Department of Emergency Medicine (DEM). The DEM has particular expertise in the medical escort of patients on commercial airlines and strives in all cases to use the most cost-effective means to return a patient home when necessary.
GW's DEM is the only facility in the United States that specializes in travel emergency medicine and medical air transportation and also encourages all of their physicians to actively partake in every aspect of this form of assistance.
EA USA employs registered nurses who have long-term medical case management and transport experience. EA's nurses are not only responsible for occasionally being part of a medical transport, but also take care of initiating medical contacts, performing nursing contacts, and obtaining Utilization Review reports.
EA's Mission Statement
For more than 40 years, we have been constantly innovating to tailor to most responsive and human solutions, to assist people, anywhere in the world, when facing an exceptional or day to day situation.
